General Information

All treatment times stated within this menu are approximate and include preparation time.

We ask that you arrive in reception 5 minutes prior to your scheduled appointment time, this is to avoid reducing the time of your treatment. Unfortunately late arrivals will mean that your treatment time will be reduced as we like to run to schedule. Any client arriving more than 15 minutes late will have their appointment rescheduled for another time and may incur a cancellation fee.

Cancellation Policy

Due to the increased amount of clients not arriving for scheduled appointments, we have no choice but to introduce a late cancellation / no-show fee. 24 hours notice is required to cancel/change appointments, failure to do so will incur a charge of 50% of the total treatment cost. Any client failing to attend appointments on more than 1 occasion will have to pay a deposit for any future appointments made.


All treatments courses booked are payable in advance and are not to be transferred to any other person.

Clients under 16

All clients under the age of 16 are to have a parent/guardian with them at all times. Parents will be required to sign consultation cards on their behalf.

Consultation Cards

All clients visiting Cinderellas for the first time will be required to complete a consultation card for each individual treatment. The information asked on these cards is required to enable us to carry out your treatment safely, they are required for insurance purposes and all information given is kept confidential. Any client that does not wish to provide this information will unfortunately not be able to have treatments.


We do allow children to attend appointments with you, all we ask is that you respect our other clients and keep them under control at all times.

Gift Vouchers

Cinderellas gift vouchers can be purchased for a denomination of your choice or a specific treatment and make a beautiful present for loved ones, friends and family. Vouchers are valid for 6 MONTHS from the date of purchase, they are non-refundable or transferable. Gift vouchers can either be purchased from the salon or over the telephone, when purchasing them over the telephone we can post them to your nominated address.

Loyalty Scheme

Regular customers can enjoy the benefits of our loyalty scheme. For every £1.00 spent on treatments you will receive 1 loyalty point and for every £1.00 spent on products you will receive 2 loyalty points. Points can then be redeemed against new treatments that you have not experienced before. To join our loyalty scheme please enquire at reception and start collecting points now!